Moeller Wedel Service manuals provide detailed replacement procedures

 

 

 

 

FOR SERVICE, CALL
513-899-4455

 

 

 

 

 

Electronic schematics of the microscope control systems are typically included in every service manual

MD Microsurgical Service

MD Microsurgical offers a comprehensive service structure that insures maximum up-tme for your Moeller Wedel surgical microscope in the most cost effective manner.

MD Microscurgical models its service philosophy around the customer by transferring as much technical information to the customer's designated service agent as desired. That way technical issues, if and when they arise, can be addressed promptly and in the most cost effective manner.

MD Microsurgical believes that if a customer trusts their service person enough to maintain their capital microscope investment, then we can trust that service person.

MD Microsurgical provides:

  • Spare parts
  • Service Manuals
  • Free service training to hospital biomed staff or a customer designated third party service (travel expenses not included)
  • Operators manuals
  • Technical phone support
  • Clinical in-service training

If the customer elects to depend on MD Microsurgical, we can respond by offering technical resources from local, regional or national placements.

Parts are stocked using a central distribution model and are warehoused both regionally at the dealer location or nationally at our Morrow, Ohio location.

Nearly 80% of all service requests related to a microscope are typically addressed over the phone with the remaining 20% of requests for actual technical service. MD Microsurgical responds with capabilities that include:

  • Experienced technical phone personnel ready to serve.
  • A comprehensive service loaner inventory, available for customers who need to return their instrument to MD Microsurgical for repair.
  • Experienced field service personnel capable of responding within 24 hours nationally.
  • Trained and experienced dealer service departments capable of providing, in most cases, same day response.

If you have a need for technical assistance don't hesitate to call MD Microsugical at:

513-899-4455

 

 

 

MD Microsurgical always provides free technical service training for Moeller Wedel surgical microscope customers

 

 

 

 

 

MD Microsurgical service schools provide a hands-on approach to microscope service training

 

 

 


Copyright 2006 MD Microsurgical, Inc.